(b) what types of information (if any) may be collected from you and by what means;
(c) how such information may be used and shared;
(d) the measures that the Organisation takes to maintain data security, quality and integrity;
(e) how you can confirm and, if necessary, change the personal information that the Organisation maintains; and
(f) where and how to ask questions or file complaints.
3. Collection of Personal Information and its Use and Purpose
3.1 Registration of Programmes
The Website will invite users to register to participate in Programmes. Users who wish to register to participate in Programmes will be required to provide their personal information, including but not limited to their name, email address and contact phone number.
We will use such personal information only to the extent necessary to process such registration. We will limit access to such personal information and will keep such personal information in a secure system. In certain cases, hard copies or data extracts may be kept on file. Any such copy or any such information, to the extent it is personal, will also be stored in a secure location.
3.2 Surveys and Submission of User Comments/Enquiries
The Website will invite users to provide their comments on the Website or on Programmes and to raise any enquiry. Users who wish to provide their comments and/or enquiries will be required to provide us with their personal information, including but not limited to their name and email address. The Organisation may also invite such users to participate in surveys through email. Comments and/or enquiries provided to the Organisation by users may be posted on the Website. Alongside such comments, we may also post the user’s name. However, we will take measures to prevent such postings from containing any other personal information.
If an online form or an email submitted by a user contains personal information, we will only use such personal information to the extent necessary to respond to any comment or question from such user. We will limit access to such personal information and will keep such personal information in a secure system. In certain cases, hard copies or data extracts may be kept on file. Any such copy or any such information, to the extent it is personal, will also be stored in a secure location.
3.3 Application for Job, Internship and Volunteering Opportunities
Users of the Website may submit applications for job, internship and volunteering opportunities with the Organisation. Such applicants will be required to provide all relevant personal information, including but not limited to their name, email address and contact phone number.
Our use of such personal information will be limited to the extent necessary to process applications. We will limit access to such personal information and will keep such personal information in a secure system. In certain cases, hard copies or data extracts may be kept on file. Any such copy or any such information, to the extent it is personal, will also be stored in a secure location.
From time to time, users may be invited to make donations to support Esperanza and the Programmes. Users who wish to make donations may need to specify which Programme they are donating to and will need to provide their personal information, including but not limited to their name, email address, contact phone number, donation cheque number(s) and the name of the issuing bank.
Any personal information you provide will be used only to the extent necessary to process donations. To the extent any donation is processed through a third party service provider, such personal information will again only be used to process the donation. Access to all personal information will be limited. In certain cases, hard copies or data extracts may be kept on file.
3.5 Data Storage and Transfer
Your personal data will be securely stored by and accessible to us and possibly to our affiliated organisations and our technology outsourcing partners, on servers which may be located in countries with different data protection regulations than apply in your home country. The data on those servers may also be accessed by us or our technology development outsourcing partners from outside your home country for system development and support purposes.
3.6 Electronic Marketing
If you decide you do not wish to be informed of related Programmes in the future, you will be given the opportunity to be removed from our database in our communications, and may request to unsubscribe at any time by contacting us at [email protected]
3.7 Demographic and Aggregate Information
In order to provide you with the best possible experience on our website, the Organisation may also collect demographic and aggregate information from online visitors who access its websites. “Demographic information” is anonymous information such as age, gender and geographic location. “Aggregate information” is data about a group or category of services or users from which individual identities have been removed. Demographic and aggregate information is not considered personal information, as it does not permit the identification of an individual.
4. Disclosure of Your Personal Information
4.1 We may disclose demographic and aggregate information about our users and information that does not identify any individual.
(a) to our affiliates, partners and licensors;
(c) to fulfill the purpose for which you provide it; and/or
(d) for any other purpose disclosed by us when you provide the information.
4.3 We may also disclose your personal information:
(a) to comply with any court order, laws or legal process, including to respond to any government or regulatory request;
(c) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Organisation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Accessing and Correcting Your Personal Information
5.1 You may send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
6. Safeguards to Protect Your Personal Information
6.1 The Organisation maintains reasonable safeguards in an effort to ensure the security, integrity and privacy of the personal information we collect. We also have implemented reasonable security measures in an effort to protect against the loss, misuse and alteration of the information under our control. Personal information collected by the Organisation is stored in secure operating environments that are not available to the public (e.g., locked rooms), and access to that information is limited to employees and authorised persons of the Organisation.
6.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
7. Cookies, Web Beacons, Log Files & Data Analytics
7.4 The Organisation also uses “web beacons” (also known as “web bugs,” “action tags,” “pixel trackers,” or “clear GIFs”), which are small, graphic images on a web page, web-based document or in an email message that are designed to allow us or a third party to collect certain information and monitor user activity on our sites. Web beacons are invisible to the user because they are typically very small (only 1-by-1 pixels) and have the same colour as the background of the web page, document or email message. We may use web beacons to collect non-personal information such as the IP address of the computer that the web beacon is sent to, the URL of the page the web beacon comes from, and the time it was activated (such as when you view the web page, advertisement or email that contains the web beacon). Web beacons can be linked to personal information, but we do not use web beacons that link to personal information. We may permit third parties to place web beacons on our sites, but these web beacons are not linked to personal information either.
7.5 The Organisation maintains log files, which contain Internet Protocol (“IP“) addresses. An IP address is a numeric address that is assigned to your computer by your Internet Service Provider. We do not link IP addresses to personal information. In general, we only use log files to monitor traffic on our websites and to troubleshoot technical problems. In the event of abuse, however, we may block certain IP addresses.
7.6 We use third party data analytics services to help analyze usage of and traffic on our Website and better understand how the Functionalities are used. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Website. Whenever possible, the data that our Analytics partners will be given access to will be anonymous.
9. Your Comments and Concerns
Last updated: 23 November, 2018